The best and most successful businesses look at improvement as a standard operating activity, not something viewed as done every several years or dreaded. You’ve probably heard it said, if you’re aren’t getting better, you’re falling behind. To ensure long term success and business health, you must constantly be seeking what is and isn’t working for your business and trying to improve. Plan, Do, Check, Act – it isn’t rocket science, it’s continuous improvement. The beauty of it is that most solutions you will develop won’t cost you a dime and if they don’t prove beneficial can be easily reversed.