Blog Archives

Is your continuous improvement strategy off track? – 3 telling indicators

The vast majority of healthcare institutions today are actively engaged in some form of improvement journey. A well designed and structured continuous improvement strategy is imperative to developing a transformational culture that drives sustainable improvements in safety, health care outcomes,

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Start Your Day Off Right – Conduct a Daily Huddle.

Conducting a daily huddle is not a new concept, but unfortunately what should be common practice isn’t so common in many of the healthcare settings I visit. Starting the day off the right way provides you with a better opportunity

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Plan, Do, Check & Act

  The best and most successful businesses look at improvement as a standard operating activity, not something viewed as done every several years or dreaded. You’ve probably heard it said, if you’re aren’t getting better, you’re falling behind. To ensure

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I Can’t Have My Technician Do That!

Really? No successful, growing business has ever thrived with one person doing everything. But it’s quite common for business owners to struggle letting go of control. Delegation can be difficult, but when done correctly, makes us all better and more

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Proven Results Make Olympia Vision Clinic Come Back for More

January 8, 2015 – Olympia, Washington After previously working with Tony Milian and Chuck Smith, Practice CoPilot co-owners, Olympia Vision Clinic knew just where to turn when their Olympia and Lacey offices needed some fine-tuning. With the Clinic experiencing growth,

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Optical Lab Doubles Capacity Through Help of Practice CoPilot and Lean

December 10, 2014 –  Pensacola, Florida   “It was a chaotic mess,” declared Rolando Domingo, co-owner of Best Price Digital Lenses, Inc. in Pensacola, Florida, when asked about his lab’s production line. “Our lens demand was growing. We were receiving shipments of

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Lean is not a diet plan

Alex and Amy, my brother and sister are two of the fittest people I know.  Every day like clockwork they go to the gym in the morning.  They have a workout regimen that would leave me crawling on the floor

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ECP Interact Engagement – The Eye Care Factory

Please join me on ECP Interact on October 6th.  I will be teaching a 5 part course called “The Eye Care Factory.”  The course focuses on taking eye care practitioners outside of their industry and into the world of manufacturing.

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