Blog Archives

Is your continuous improvement strategy off track? – 3 telling indicators

The vast majority of healthcare institutions today are actively engaged in some form of improvement journey. A well designed and structured continuous improvement strategy is imperative to developing a transformational culture that drives sustainable improvements in safety, health care outcomes,

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Plan, Do, Check & Act

  The best and most successful businesses look at improvement as a standard operating activity, not something viewed as done every several years or dreaded. You’ve probably heard it said, if you’re aren’t getting better, you’re falling behind. To ensure

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I Can’t Have My Technician Do That!

Really? No successful, growing business has ever thrived with one person doing everything. But it’s quite common for business owners to struggle letting go of control. Delegation can be difficult, but when done correctly, makes us all better and more

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Want your employees to exhibit the right behaviors? Repetition is the key to success

Rituals are repetitive actions that help establish the behaviors you want your employees to exhibit.  We are not talking about black magic or voodoo here.  Rituals are incredibly important in ensuring that anything gets implemented successfully. Simply posting something on

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ECP Interact Engagement – The Eye Care Factory

Please join me on ECP Interact on October 6th.  I will be teaching a 5 part course called “The Eye Care Factory.”  The course focuses on taking eye care practitioners outside of their industry and into the world of manufacturing.

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From Visionmonday.com

We had the pleasure of working with Halpern Eye Care in Delaware earlier this year.  Using Lean techniques, we helped their call center reduce no show rates by 50% year over year.  Thanks Dr. Halpern and Christy Jones for the

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Most Important Person In A Practice

Who is the most important employee in a medical practice? By Chuck Smith, Managing Partner, Practice CoPilot Debatable question certainly, but more than likely, you think doctor first or a particular doctor within a group practice.  And that’s a normal

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Medical Practices

Medical Practices Aren’t All That Different From Factories Tony Milian – Managing Partner, Practice CoPilot, LLC For years as a consultant I was told by mentors never to make comparisons between factories and medical practices. I would hear things like,

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