Blog Archives

Start Your Day Off Right – Conduct a Daily Huddle.

Conducting a daily huddle is not a new concept, but unfortunately what should be common practice isn’t so common in many of the healthcare settings I visit. Starting the day off the right way provides you with a better opportunity

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Plan, Do, Check & Act

  The best and most successful businesses look at improvement as a standard operating activity, not something viewed as done every several years or dreaded. You’ve probably heard it said, if you’re aren’t getting better, you’re falling behind. To ensure

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Proven Results Make Olympia Vision Clinic Come Back for More

January 8, 2015 – Olympia, Washington After previously working with Tony Milian and Chuck Smith, Practice CoPilot co-owners, Olympia Vision Clinic knew just where to turn when their Olympia and Lacey offices needed some fine-tuning. With the Clinic experiencing growth,

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Getting your employees to act like owners

Establishing the target behaviors you want your employees to demonstrate on a daily basis is a critical success factor. Target behaviors give you a true north every time little hiccups occur with employees. We can’t tell you how many times

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Most Important Person In A Practice

Who is the most important employee in a medical practice? By Chuck Smith, Managing Partner, Practice CoPilot Debatable question certainly, but more than likely, you think doctor first or a particular doctor within a group practice.  And that’s a normal

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Medical Practices

Medical Practices Aren’t All That Different From Factories Tony Milian – Managing Partner, Practice CoPilot, LLC For years as a consultant I was told by mentors never to make comparisons between factories and medical practices. I would hear things like,

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