Blog Archives

Is your continuous improvement strategy off track? – 3 telling indicators

The vast majority of healthcare institutions today are actively engaged in some form of improvement journey. A well designed and structured continuous improvement strategy is imperative to developing a transformational culture that drives sustainable improvements in safety, health care outcomes,

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Start Your Day Off Right – Conduct a Daily Huddle.

Conducting a daily huddle is not a new concept, but unfortunately what should be common practice isn’t so common in many of the healthcare settings I visit. Starting the day off the right way provides you with a better opportunity

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Proven Results Make Olympia Vision Clinic Come Back for More

January 8, 2015 – Olympia, Washington After previously working with Tony Milian and Chuck Smith, Practice CoPilot co-owners, Olympia Vision Clinic knew just where to turn when their Olympia and Lacey offices needed some fine-tuning. With the Clinic experiencing growth,

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Getting your employees to act like owners

Establishing the target behaviors you want your employees to demonstrate on a daily basis is a critical success factor. Target behaviors give you a true north every time little hiccups occur with employees. We can’t tell you how many times

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From Visionmonday.com

We had the pleasure of working with Halpern Eye Care in Delaware earlier this year.  Using Lean techniques, we helped their call center reduce no show rates by 50% year over year.  Thanks Dr. Halpern and Christy Jones for the

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Most Important Person In A Practice

Who is the most important employee in a medical practice? By Chuck Smith, Managing Partner, Practice CoPilot Debatable question certainly, but more than likely, you think doctor first or a particular doctor within a group practice.  And that’s a normal

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Medical Practices

Medical Practices Aren’t All That Different From Factories Tony Milian – Managing Partner, Practice CoPilot, LLC For years as a consultant I was told by mentors never to make comparisons between factories and medical practices. I would hear things like,

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