Blog Archives

Is your continuous improvement strategy off track? – 3 telling indicators

The vast majority of healthcare institutions today are actively engaged in some form of improvement journey. A well designed and structured continuous improvement strategy is imperative to developing a transformational culture that drives sustainable improvements in safety, health care outcomes,

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Start Your Day Off Right – Conduct a Daily Huddle.

Conducting a daily huddle is not a new concept, but unfortunately what should be common practice isn’t so common in many of the healthcare settings I visit. Starting the day off the right way provides you with a better opportunity

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Sometimes its the decisions that matter

I start this story with an example from a recent experience in manufacturing but the implications are very important for the world of health care where decision making is critical.  I worked on a rapid improvement event in a manufacturing

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Lean is not a diet plan

Alex and Amy, my brother and sister are two of the fittest people I know.  Every day like clockwork they go to the gym in the morning.  They have a workout regimen that would leave me crawling on the floor

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Want your employees to exhibit the right behaviors? Repetition is the key to success

Rituals are repetitive actions that help establish the behaviors you want your employees to exhibit.  We are not talking about black magic or voodoo here.  Rituals are incredibly important in ensuring that anything gets implemented successfully. Simply posting something on

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Getting your employees to act like owners

Establishing the target behaviors you want your employees to demonstrate on a daily basis is a critical success factor. Target behaviors give you a true north every time little hiccups occur with employees. We can’t tell you how many times

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ECP Interact Engagement – The Eye Care Factory

Please join me on ECP Interact on October 6th.  I will be teaching a 5 part course called “The Eye Care Factory.”  The course focuses on taking eye care practitioners outside of their industry and into the world of manufacturing.

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Medical Practices

Medical Practices Aren’t All That Different From Factories Tony Milian – Managing Partner, Practice CoPilot, LLC For years as a consultant I was told by mentors never to make comparisons between factories and medical practices. I would hear things like,

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