Blog Archives

Is your continuous improvement strategy off track? – 3 telling indicators

The vast majority of healthcare institutions today are actively engaged in some form of improvement journey. A well designed and structured continuous improvement strategy is imperative to developing a transformational culture that drives sustainable improvements in safety, health care outcomes,

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Plan, Do, Check & Act

  The best and most successful businesses look at improvement as a standard operating activity, not something viewed as done every several years or dreaded. You’ve probably heard it said, if you’re aren’t getting better, you’re falling behind. To ensure

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I Can’t Have My Technician Do That!

Really? No successful, growing business has ever thrived with one person doing everything. But it’s quite common for business owners to struggle letting go of control. Delegation can be difficult, but when done correctly, makes us all better and more

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Proven Results Make Olympia Vision Clinic Come Back for More

January 8, 2015 – Olympia, Washington After previously working with Tony Milian and Chuck Smith, Practice CoPilot co-owners, Olympia Vision Clinic knew just where to turn when their Olympia and Lacey offices needed some fine-tuning. With the Clinic experiencing growth,

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Lean is not a diet plan

Alex and Amy, my brother and sister are two of the fittest people I know.  Every day like clockwork they go to the gym in the morning.  They have a workout regimen that would leave me crawling on the floor

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From Visionmonday.com

We had the pleasure of working with Halpern Eye Care in Delaware earlier this year.  Using Lean techniques, we helped their call center reduce no show rates by 50% year over year.  Thanks Dr. Halpern and Christy Jones for the

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